Returns & Refund Policy

RETURNS & REFUND POLICY

Due to the handcrafted nature of our rattan products, please keep in mind that there may be slight variations in appearance. We believe this is what gives our products their unique charm & beauty.

We pride ourselves on the high quality of our products and our team in Indonesia inspects every piece individually before it is packed and shipped to Singapore.

If you receive a product which is damaged or defective, please email us at hello@momiji-home.com within 5 days of receiving your purchase (delivery date). Upon investigation, we may recommend an easy repair, complete replacement, a discount or full refund.

Change of Mind

As each MOMIJI product is handcrafted specifically for each production run, we do not offer refunds for change-of-mind purchases. Eligible items may be exchanged within 5 days of receiving your purchase (delivery date) by mailing us at hello@momiji-home.com. Please ensure your order is unused, unassembled and returned in their original packaging. Shipping costs for exchanges are the responsibility of the customer, along with a $5 restocking fee per item. We will process the refund within 2 days of receiving the item back at our warehouse and upon confirming that it was returned in its original state.

Pre-order Policy

As each MOMIJI product is handcrafted specifically for each production run, all pre-orders are considered firm orders.

Once a pre-order has been placed and payment has been received, it cannot be cancelled or refunded due to a change of mind.

If a pre-order cannot be fulfilled by MOMIJI for any reason, a full refund will be issued.

This policy does not affect your rights in relation to products that arrive damaged or defective. As per our policy above, please email us at hello@momiji-home.com within 5 days of receiving your purchase (delivery date) so we can advise next steps.